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Delivery & Returns Policy

Please be aware that all order fulfilment is through the Fulfilment By Amazon (FBA) program.

Prices & Methods of Shipping

Shipping costs are calculated based on your basket contents on the Amazon web store.

If you are a member of Amazon Prime, you will be able to take advantage of the enhanced speed of delivery, as dictated by the terms of your Amazon Prime membership.

Payment Information

All payment processing is handled by the Amazon payment processor within the Amazon Marketplace in which you are shopping. Please refer to the specific terms and conditions of the Amazon marketplace.

International Shipping Information

Delivery to countries and territories outside of those with Amazon web stores is possible, however we urge you to read the specific delivery terms and limitations for the Amazon marketplace from which you are purchasing.

Shipping Restrictions

Please see the terms and conditions of the Amazon Marketplace upon which you are shopping for restrictions related to shipping.

Handling Time

Order placement and processing can be tracked within your “My Account” area on the Amazon Web Store. The delivery lead times stated upon purchase will dictate the handling time for each product in you basket. If the product is Prime Eligible (available on Amazon Prime Delivery) this will be clearly stated. If not, the specific handling times related to an item will be stated at time of checkout.

Please be aware that ALL Ellis James Designs products sold within the USA, UK, Germany, France, Italy and Spain are ALL Prime Eligible when purchased directly from Ellis James Designs.

We urge you NOT to purchase our products from ANY other retailer or reseller on the Amazon Marketplace or elsewhere as they may in fact be counterfeit.

Returns & Refunds

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns and refunds are handled through the Amazon marketplace on which the item or items were purchased.

Therefore if you are trying to return an item, please go to your Amazon account, locate your order and request a refund.

Amazon will provide detailed instructions and labels for the processing of your refund.

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