Frequently Asked Questions

Where can I purchase your products?

Our products are sold exclusively on Amazon in the UK, USA, Germany, France, Italy and Spain. You can also find our authentic products on our website.

Find Ellis James Designs on:

We want to make sure that you and your loved ones get the best of what we have to offer. If you’re unsure of an Ellis James product listing you came across and would like to verify with us before you make your purchase, please reach out to us anytime at we are always here to help.

What material are your bags made from?

All of our bags are made from soft-touch nylon, with a quilted design.

Are your bags waterproof?

Yes, all of our products are water-resistant and dry fast.

Are your bags easy to clean?

Yes, all our products have a wipe-clean interior that can be easily wiped clean with a wet cloth. Our bags with makeup brush slots have protective brush covers, separating your brushes from the rest of the bag.

The bag I want is out of stock, when will it be available again?

If you are part of our VIP club, you will be notified by email when an item you want is back in stock. Not part of the VIP club yet? Click here to sign up for free.

If you would like to further inquire about product availability, email us at 

In the meantime, why not look for something similar? Click here to browse through our range.

I’m having trouble with viewing your website. How do I fix this?

If you’re having trouble viewing our website, we suggest you try the following:

  1. Clear your cookies. On most internet browsers you can delete your cookies using ‘tools’ or ‘history’, in your browsers settings tab. For more information on cookies click here to read our cookie policy.
  2. Once you have cleared your cookies, quit your browser, reopen it again and search for our website.
  3. If you’re still having problems, please contact us at